Citypulse Mumbai Tours – Frequently Asked Questions (FAQ)

About Our Tours
Q1: What types of tours does Citypulse Mumbai Tours offer?
We specialize in Dharavi Slum Tours, Mumbai Street Food Tours, and City Sightseeing Tours. Each experience is designed and led by locals to give you an authentic view of Mumbai.

Q2: Who are your guides?
Our tours are led by passionate locals which are students.One of our founders was born and raised in Dharavi, and the other has over 12 years of guiding experience across Mumbai.

Q3: Are your tours authentic and respectful?
Yes. We believe in responsible tourism. Our Dharavi and street food tours are community-driven, respectful, and designed to benefit local residents.

Booking & Payments
Q4: How do I book a tour?
Booking is easy! You can reserve your tour directly on our website in just a few clicks. Confirmation is instant.

Q5: Do you offer customer support?
Yes. We provide 24/7 live chat support to answer your questions before, during, and after your tour.

Q6: What payment methods do you accept?
We accept all major credit/debit cards, UPI, and international payment options. But Cash is more Convenient

Q7: Can I cancel or reschedule my booking?
Yes. Cancellations or reschedules are possible—just contact us at least 24 hours before your tour for a full refund or rescheduling. 

Street Food & Safety
Q8: Is it safe to eat street food on your tour?
Absolutely. We only take you to trusted food stalls that maintain hygiene and serve fresh, authentic food loved by locals.

Q9: Do you cater to vegetarians?
Yes! We are happy to provide vegetarian-only food options. (Many of Mumbai’s best street foods are naturally vegetarian.)

Q10: What if I have dietary restrictions?
Please let us know in advance, and we’ll do our best to customize your food stops. 

Dharavi Slum Tour
Q11: Why should I visit Dharavi?
Dharavi is not just a slum—it’s a hub of entrepreneurship, creativity, and community spirit. Our guided tour shows you its industries, culture, and food in a respectful way.

Q12: Is it safe to visit Dharavi?
Yes. Our local guides know Dharavi inside out, and we ensure a safe, comfortable, and respectful experience for all visitors.

Q13: Do you allow photography on the Dharavi tour?
Photography rules vary by area. Out of respect for residents, we guide you on where and when photography is appropriate.

Practical Information
Q14: Where do the tours start and end?
We provide clear meeting points for each tour. Many start near train stations or central Mumbai landmarks for easy access.

Q15: How long do the tours last?
Dharavi Tour: 2–2.5 hours Street Food Tour: 3 hours Sightseeing Tour: Half-day or Full-day options

Q16: What should I wear?
Comfortable clothing and shoes. For Dharavi, modest dress is recommended.

Q17: Do you offer private tours?
Yes. We offer customized private tours for families, groups, or corporate travelers.

Why Book With Us
Q18: What makes Citypulse Mumbai Tours different?
Easy booking system 24/7 chat support Local expertise (born and raised in Dharavi, 12+ years guiding) Seamless delivery of tours, from start to finish Value for money—every experience is worth every penny

Q19: Do your tours support the community?
Yes. By booking with us, you directly support local businesses and communities in Mumbai.

Q20: Why should I trust Citypulse Mumbai Tours?
We are trusted by travelers worldwide, consistently receive excellent guest feedback, and are committed to offering authentic, responsible, and memorable Mumbai experiences.