Privacy Policy
Last Updated: May 2025

CityPulse Mumbai Tours ("we", "our", or "us") respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect Personal Information: Name, email address, phone number, and any other information you provide when you book a tour. Payment Information: We use secure third-party services for payments and do not store your credit/debit card details. Usage Data: Information about your visit to our website (browser type, pages viewed, IP address) for analytics purposes.

2. How We Use Your Information To process bookings and payments To contact you regarding your reservation To send updates, promotional offers, or newsletters (only if you opt-in) To improve our website and services.

3. Sharing Your Information We do not sell, rent, or trade your personal information. We may share it: With service providers to help with bookings (e.g., local guides) When required by law or legal process.

4. Data Security We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

5. Your Rights You can request access to or correction of your data. You can opt out of marketing communications at any time.

6. Third-Party Links Our website may include links to third-party websites. We are not responsible for their privacy practices.

7. Contact Us If you have questions about this policy, contact us at: Email: info@citypulsemumbaitours.com ---

Refund and Cancellation Policy Last Updated: [Insert Date] CityPulse Mumbai Tours aims to offer fair and transparent cancellation and refund terms for all guests.

1. Cancellation by Guest Full Refund: Cancellations made 48 hours or more before the tour start time. No Refund: Cancellations made less than 48 hours before the tour start time or no-shows.

2. Cancellation by CityPulse Mumbai Tours In case of extreme weather, safety concerns, or low participation, we reserve the right to cancel the tour. Guests will receive a full refund or can opt to reschedule.
3. Rescheduling Requests to reschedule must be made at least 48 hours before the tour. Rescheduling is subject to availability.

4. Refund Process Refunds will be issued via the original payment method. It may take 5–10 business days to reflect in your account, depending on your bank or provider. 5. Contact for Cancellations Email your cancellation or refund requests to: Email: info@citypulsemumbaitours.com
Phone: +91 9702502827